Privacy Policy

FRS Holdings, LLC ("FRS Holdings," "we," "us," or "our") is committed to protecting the privacy of individuals who interact with our website, services, and business operations. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our website at www.frsho.shop and the professional services we provide.

Please read this Privacy Policy carefully. By using our website or engaging our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Submit an inquiry, contact form, or request for proposal through our website
• Engage us for professional services and enter into a service agreement
• Communicate with us by email, telephone, or other means
• Subscribe to our communications, newsletters, or updates
• Participate in surveys, feedback requests, or promotional activities
• Apply for employment or provide professional references

The types of personal information collected in these contexts may include: full name, job title and employer, business and personal email addresses, telephone numbers, mailing and billing addresses, professional background and credentials, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

• Device and Browser Information: IP address, browser type and version, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths through our website
• Log Data: Server logs, access times, error reports, and other diagnostic information
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 6 for details)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, referral sources, publicly available professional databases (such as LinkedIn), and service providers who assist with marketing and analytics. We handle such information in accordance with this Privacy Policy.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To provide, manage, and improve the professional services you engage us to perform, including project execution, support, and account management
• Communications: To respond to your inquiries, send project updates, provide technical support, and communicate about your engagement with us
• Business Development: To send information about our services, capabilities, and industry insights that we believe may be of interest to you (subject to your communication preferences)
• Contracting and Billing: To negotiate, execute, and administer contracts, process invoices, and manage payment
• Website Operations: To operate, maintain, secure, and improve our website, and to analyze usage patterns to enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests
• Security: To detect, prevent, and address fraud, unauthorized access, security incidents, and other illegal activities
• Internal Analytics: To conduct internal research, analyze service effectiveness, and develop business strategies

3. Legal Basis for Processing

Where applicable under law (including the California Consumer Privacy Act (CCPA) and other applicable U.S. privacy laws), we process your personal information on the following legal bases:

• Contractual Necessity: Processing required to fulfill a contract with you or to take steps at your request before entering a contract
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these are not overridden by your fundamental rights and freedoms
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Consent: Where you have provided explicit consent for specific processing activities

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to assist in operating our website and delivering our services. These providers may process personal information on our behalf and are contractually obligated to handle it in accordance with this policy and applicable law. Categories of service providers include: cloud hosting and infrastructure providers, customer relationship management (CRM) platforms, email and communication service providers, website analytics providers, payment processors, and legal and accounting advisors.

4.2 Business Transfers

In connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of the transaction. We will provide notice before such a transfer and the information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose personal information when required by law, regulation, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of FRS Holdings, our clients, or the public.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the information and the purpose for which it was collected:

• Client engagement records are generally retained for seven (7) years following the conclusion of an engagement, in accordance with standard professional service record-keeping requirements
• Website inquiry and contact records are retained for up to three (3) years
• Website analytics data is retained in accordance with the policies of our analytics providers, typically 26 months
• Marketing preference records are retained until you withdraw consent or request deletion

When personal information is no longer needed, we securely delete or anonymize it in accordance with industry-standard data disposal procedures.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance / Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information about cookies, visit www.allaboutcookies.org.

7. Data Security

We implement comprehensive administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of data in transit using TLS/SSL protocols and encryption of sensitive data at rest
• Access controls limiting personal data access to authorized personnel with a legitimate business need
• Regular security assessments, vulnerability scanning, and penetration testing
• Employee security training and awareness programs
• Incident response procedures for detecting and managing security breaches
• SOC 2 Type II compliance for applicable systems

While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Know / Access: Request information about the categories and specific pieces of personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of personal information we hold about you, subject to certain legal exceptions
• Right to Opt-Out of Sale: We do not sell personal information; this right therefore does not apply
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing
• Right to Data Portability: Request a copy of your personal information in a portable, machine-readable format where technically feasible

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to verifiable requests within 45 days. We may request additional information to verify your identity before processing your request.

9. California Privacy Rights (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). In the past 12 months, we have collected the following categories of personal information: identifiers (name, email, phone, IP address), commercial information (service engagement records), internet or other network activity (website usage data), and professional or employment-related information (when provided in business context).

We do not sell or share personal information as defined by the CCPA/CPRA. California residents may submit requests to know, delete, or correct their personal information, and to opt-out of any future sale or sharing, by contacting us at support@frsho.shop or calling +1 (765) 302-7557.

10. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by FRS Holdings. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any third-party site you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete such information. If you believe we have collected information from a minor, please contact us immediately at support@frsho.shop.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or prominent website notice. Your continued use of our website or services following the effective date of any changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.